These Terms apply when you use this website or book our services. Please read them before you book. By booking with us, you agree to them.
1. About us
Ever Glow Cleaning & Hospitality ("we", "us", "our") is operated by Everglow Trading, Commercial Registration No. 242244, State of Qatar. Our address is Building 64, Street 950, Zone 27, Doha, Qatar. You can reach us at info@everglow.qa or on +974 3123 2082. "You" means the person or business using this website or booking our services.
2. Our services
We provide carpet, sofa, curtain, mattress, steam, deep, move-in and move-out, AC and water tank cleaning, and house and office cleaning, at customers' locations in the State of Qatar. We do not provide services outside Qatar. The work for your job is the work we confirm with you in your quote.
3. Quotes and prices
- Asking for a quote is free and does not oblige you to book.
- Before any work starts, we send you a written quote by WhatsApp or email, in Arabic. It states the work, the total price in Qatari riyals including transport and materials, the call-out charge, how and when to pay, and how long the quote is valid.
- Please check your quote and tell us about any mistake before you accept it. Keep it for your records.
- Your quote relies on the details and photos you give us. If the job on the day is materially different, we will explain why and agree any change with you first. We will not add charges without your approval.
- A quote stays valid for the period stated in it, or for 7 days if no period is stated.
4. How a booking is made
You ask for a quote, we send it, you accept it by message, and we confirm the date and time. The contract starts when we confirm. Same-day services depend on availability, and we cannot promise a same-day slot until we confirm it. Arrival times can be affected by traffic and earlier jobs, and we will tell you if we expect a delay.
5. Changing or cancelling
Our Cancellation Policy forms part of these Terms. In short, you can cancel free of charge only before our crew sets out, the call-out charge in your quote applies after that, and work carried out as agreed is not refundable. By accepting a quote, you agree that policy applies to cancellation in place of the 3-day right under Article 57 of Law No. 16 of 2010.
6. What we need from you
- Give our crew safe access to the location at the agreed time, along with power and water where needed.
- Remove valuables, fragile objects, documents and small personal items from the work area.
- Tell us before we start about delicate or antique items, known damage, loose fittings, previous treatments and care labels.
- Tell us about anyone at the location with allergies, breathing conditions or sensitivities, and about pets, so we can discuss the work with you first.
- Make sure you have permission for the work if you do not own the property or item.
7. How we work and what to expect
We check items before cleaning and choose a method to suit them. Results depend on age, wear, material, the type of stain and earlier treatments. Some stains, smells, fading and wear may not improve fully, and we will tell you what to expect where we can. Drying time depends on the material and the air flow in the room, and our crew will advise you. We may decline or stop work if conditions are unsafe, or if cleaning could damage an item.
8. Payment
Unless your quote says otherwise, payment is due as soon as the work is finished, before the crew leaves. We may ask for an advance payment, which your quote will state. We provide a dated invoice or receipt. Bank transfer fees, if any, are paid by the sender.
9. Our service warranty
Please check the work with our crew before they leave. We stand behind our work for 3 days after it is finished. If the work was not done as agreed, tell us within that time and send photos. We will repeat the work on the affected area correctly at no extra charge or, if we cannot, refund the amount paid for that part. Work carried out as agreed is not refundable. See the Cancellation Policy.
10. Our responsibility
We work with reasonable care and skill. If you believe our work caused damage, tell us straight away, ideally before the crew leaves, and we will look into it. We pay fair compensation for damage our work caused, as the law requires. We are not responsible for damage that existed before the work, for normal wear, or for results limited by the condition of the item. Nothing in these Terms removes your rights under the laws of the State of Qatar, including Consumer Protection Law No. 8 of 2008.
11. Photos of our work
We may take before-and-after photos to record the job. We will only publish photos from your property where you agree, and we will not publish anything showing your identity or private details.
12. Events outside our control
We are not responsible for delay caused by events we cannot reasonably control, such as severe weather, road closures, power or water outages, or government restrictions. We will contact you to arrange a new time.
13. Using this website
Information on this website is general, and your quote confirms the details for your job. Our name, logo and website content belong to us. Please follow the rules on our Brand Assets page when using our logo. Do not misuse this website or its forms.
14. Your personal data
Our Privacy Policy explains how we handle your personal data.
15. Changes to these Terms
We may update these Terms. The date at the top of this page shows the latest version. The version in force when you accept your quote applies to that job.
16. Language
These Terms are available in Arabic and English. If the two versions differ, the Arabic version prevails.
17. Governing law and complaints
These Terms are governed by the laws of the State of Qatar. Please contact us first so we can try to resolve any issue. You also have the right to complain to the Ministry of Commerce and Industry. Any dispute we cannot resolve will be decided by the competent courts of the State of Qatar.
